Welcome

Get started or get help.

Billing

Manage individual or organizational accounts, projects, and IDE expenses.

Data Ingest

Prepare your data, ingest it, and manage your pipeline.

Collaboration

Work on studies, share data and visualizations, and publish your findings as a publication or Data App.

Research

Find and access your research, store intermediate files, manage IDE state, and save results or visualizations.

IDEs

Create and manage IDE packages and instances.

Visualizations

Create, save, and share data visualizations.

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CertPro

Trace your data, methods, and environment as your work unfolds.

HISE Q&A and Troubleshooting Guide

Solutions to issues that often appear in help tickets.

Submit a Help Ticket

Guide to filling out our  Support Request form.

What's New?

2025-09-24

IDE Stacking Feature Released

Stack multiple IDEs like a digital deck of cards to keep related instances together for better visibility and data tracking. The new IDE stacking feature streamlines project organization, preserves CertPro provenance, and enhances collaboration. Learn how to create, edit, clone, move, dissolve, or delete IDE stacks with our user guide: Create an IDE Stack (Tutorial).

Traceability Feature Launched

Now you can "walk the graph" to display CertPro nodes and explore their immediate neighbors (inputs and outputs) one step at a time, instead of rendering the entire graph at once. Select the Traceability tab and then either click a node in the graph to view additional connected data or navigate to the detail page for the asset.

File Availability Lag Time Significantly Reduced

We've significantly reduced the time it takes for your files to appear in Advanced Search after calling uploadFiles() or dropping files into a watchfolder. Most files are now available almost instantly in the Advanced Search UI, streamlining your workflow and ensuring timely access to your data.

2025-09-12

HISE AI/ML Workflow Improved

This release gives you three simple yet powerful SDK methods to boost your AI/ML capabilities in HISE (for details, see the Release Notes).

update_sdk_version()

Quickly update your SDK to the latest version—right from your IDE. Simply run the method to ensure your Conda environment has the newest features and bug fixes. A restart of your kernel or terminal is required to complete the update. For details, see Update the SDK Version (Tutorial).

start_training_run()

Launch AI/ML training jobs directly from your IDE. Apply granular resource settings, such as specifying CPU/GPU counts and memory, and deploy distributed jobs with built-in validation and robust error handling. This method supports both rapid prototyping and production-scale workflows, and integrates seamlessly with the AI/ML Hub. For details, see Start an AI/ML Training Run (Tutorial) and Navigate the AI/ML Hub.

review_training_job_run()

Programmatically review and approve or reject training runs. Access comprehensive job details—including audit logs, properties, output, and file provenance—through a user-friendly tabbed interface designed for quality control and troubleshooting. For details, see Review an AI/ML Training Run (Tutorial).

Quota Adjustment

We want to make sure you have the resources to carry out your AI/ML training runs without disruption. Reach out to the Support team to request an increase in your existing quota.

2025-08-20

HISE Billing UI Improved

This deployment includes billing UI improvements and bug fixes.

  • The Personal IDE Billing tab features a new bar chart comparing the user's quota spend to the team's.

  • Throughout the HISE Billing section, we've standardized the positioning and spacing of graphs and axes, and improved the consistency of formatting and labeling, including naming conventions, case, percentages, and dollar amounts.

Two New Conda SDK Methods Deployed

The deployment also includes two new HISE SDK methods and an SDK bug fix. You must create a new IDE to apply the following updates:

  • New SDK method: save_custom_conda_environment() 
    With the new save_custom_conda_environment() SDK method, you can create a custom Conda environment for your IDE. A Conda environment is a directory that contains a collection of user-selected packages. You can curate your own Conda packages or use a shared collection. Custom Conda environments are easy to export and trace for transparency and reproducibility. For details, see Use the Conda Environment (Tutorial) and Use the SDK to Save a Custom Conda Environment (Tutorial).
  • New SDK method: update_sdk_version()
    The update_sdk_version() method downloads the latest version of the HISE SDK to /home/workspace/sdk and updates that version within the current Conda environment. You must restart the kernel or terminal for the changes to take effect. For details, see Update Your SDK Version (Tutorial).
  • Bug fix: get_file_descriptors()
    This release includes a bug fix that correctly attaches survey results to output in get_file_descriptors().

2025-08-07

Two New Billing Documents Published